Thanks to Dave for sending me a copy of the email, and to the other folks here who posted it. Never got any mention of it at all, to either myself or Julie. [sigh] This doesn't surprise me, because they actually misfiled our application for 9 months or so (I have that in writing from NSP) which is why it took so long for us to get certified, even though I wrote several followup emails during that time. We were not pleased about it.
Most NSP people I've had dealings with were professional, decent people, so the above isn't a dig at NSP. It just doesn't surprise me that paperwork-wise, they haven't contacted everyone they should contact about this.
I'm thinking Loveless is going to be a LOT happier in his new role, because they really did have him doing way too much, with not enough support.