General Categories > General Firearm Discussion

DPMS Panther Arms AR-15 anygood?

<< < (3/3)

Jito463:

--- Quote from: Randy on June 29, 2018, 02:13:15 PM ---Have you thought about using the good old telephone?

--- End quote ---

StuartJ:
Have you thought of entering this century?  In this age of online sales no store can afford to ignore customers emails.

I've worked in retail for a dozen years I know how to treat a customer and this ain't it. Ever heard of the phrase "The customer is always right'?  They didn't answer my email until after I posted a public message on Facebook asking why they ignore their customers emails. And even then their initial response was send us another email.  And after they said to send them a private message on Facebook. I did both and they ignored both. What really makes me mad is that at 10pm two hours after the store was closed they posted a picture of a woman with an AR-15 in an obvious attempt to sell more AR-15s. They could post an add outside business hours but they wouldn't chatt with me even during store hours after telling me to use Facebook to talk with them.

When they finally did send a response it was rude and unhelpful.  No apology for the delay just a crass statement that the two preowned guns I asked about were sold.  There was no suggestion of other guns.  And they completely ignored my second question which was would they want to buy a couple guns from me. How much effort does it take to type "No thank you"?

Maybe I'm spoiled working for a company that keeps drilling "the customer comes first" in our heads and tells us to do whatever it takes to keep a customer.   If I have to tell a customer the clearance printers they were interested in are gone I don't leave it at that. I try to help them find other printers. If I don't have other clearance printers than I offer a discount on new ones.  Better to lose a few dollars on one sale than lose the customers future purchases.

Local business need me more than I need them.  If they don't understand that they that is there loss. 

Jito463:

--- Quote from: StuartJ on June 30, 2018, 01:00:09 PM ---Local business need me more than I need them.  If they don't understand that they that is there loss.
--- End quote ---

Very true, and I agree with the rest of your post, as well.  I've worked in retail - or had some other form of customer interaction - for most of my adult life, so I'm fully aware of what it takes to keep the customers happy (though with some customers it is just not worth the bother).  I haven't had a bad experience with DEGuns myself, but I can certainly understand your reservations in dealing with them given the situation you've described.

DenmanShooter:
Did you buy one yet.

I have one and I like it very much.  I paid more than that special price you show. 

Plus I have modified it with an optic, MBUS sights, different hand guard, magpul fore grip, sling adapter, magpul sling...

Manual says not to use steel case ammo, but I have ran some steel case ammo thru it and it cycles fine.

It is accurate and reliable.

Navigation

[0] Message Index

[*] Previous page