General Categories > Non Gun Stuff
Why I am done with Cabelas.
Randy:
Dave, I'll bet that you look closer at those gloves before you buy them next time.
bwarner:
Ever since Cabela's went corporate their service has gone in the toilet.If YOU claim to the "World's Foremost" you need to stand behind that with quality products and great service.
The Cabela's brand is cheap quality and very over priced.
Firearms are very over priced.
It's to bad corporate America is ruining another truly American company.
Mudinyeri:
--- Quote from: DaveB on September 26, 2011, 08:11:33 PM ---And I am the one that was called a dirt bag, but that's okay, I can handle it. And what is the big deal about being a habitual returner, I had a receipt and a defective pair of gloves.
--- End quote ---
One return is not a "habitual returner". A habitual returner is someone who frequently buys merchandise, uses it and then returns it for a refund even though the merchandise is perfectly serviceable. That practice, along with other dishonest buyer practices, is what is driving retailers' need to identify those returning items.
You didn't indicate that you regularly or frequently returned items so I didn't think my "dirt bag" comment applied to you. Was I wrong?
Maybe it's a question for a different thread but my question about what non-public data is on your driver's license still stands. If a cop stops you and asks to see your license and registration is that "harrassment"? If you go to the bank and want to cash a check and the tell asks to see your license, is that "harrassment"? I'm all for protecting one's privacy but what privacy do you give up by showing someone your driver's license? Random people on the street ... no need to know. A retailer who is potentially going to give you cash back ... probably no harm.
OnTheFly:
My two cents...
Personally I think that this was a FAIL on Cabela's part. Not because they asked to see a driver's license, but because their customer service made a very lame attempt at explaining their position. It showed a sincere lack of customer appreciation.
Regarding the requirement for a driver's license...
When you are used to dealing with a small store that has a small, and often well known to the store owner, client base, then there is very little need for such policy. However, as Mud has stated, if you had grown a store to be a world wide retailer, you would likely come up with the very similar policies that many people would not understand and/or like. I look at customers like the government. They are absolutely necessary, but you always need to keep your guard up to make sure they do not over-step reasonable boundaries.
Other than that, I don't have an opinion. ;D
Fly
Mudinyeri:
--- Quote from: OnTheFly on September 27, 2011, 12:40:49 PM ---My two cents...
Personally I think that this was a FAIL on Cabela's part. Not because they asked to see a driver's license, but because their customer service made a very lame attempt at explaining their position. It showed a sincere lack of customer appreciation.
Regarding the requirement for a driver's license...
When you are used to dealing with a small store that has a small, and often well known to the store owner, client base, then there is very little need for such policy. However, as Mud has stated, if you had grown a store to be a world wide retailer, you would likely come up with the very similar policies that many people would not understand and/or like. I look at customers like the government. They are absolutely necessary, but you always need to keep your guard up to make sure they do not over-step reasonable boundaries.
Other than that, I don't have an opinion. ;D
Fly
--- End quote ---
Agreed. I also think you can grow as an organization and maintain a focus on customer care while doing so. There are a number of good examples of this in the retail world.
Personally, I've had only one slightly negative experience with Cabela's. That has been outweighed by numerous positive experiences.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version