General Categories > Information Arsenal
Groupon has chosen a side, and it's the wrong one.
whatsit:
I got a reply:
--- Quote ---Hi XXX,
Thank you for reaching out to us. We appreciate your feedback and take these inquiries seriously.
I'll pass it on to the right people.
Regards,
Nnamdi N
Groupon Customer Support
--- End quote ---
bkoenig:
I haven't got squat back from them, but they're still emailing me deals.
OnTheFly:
My generic reply from Groupon...
--- Quote ---Thank you for reaching out to us. We appreciate your feedback and take these inquiries seriously.
Due to customer feedback such as yours, gun-related deals -- including shooting ranges, conceal-and-carry, and clay shooting -- are on hiatus as we review our internal policies for the types of deals that we feature. Groupon has always aimed to offer deals driven by local consumer preference and request; at this time, enough consumers have asked us to eliminate the category that we believe a review is warranted. A decision has not yet been made.
Thank you again for contacting us and please let me know if I can do anything else to help.
Regards,
Adriana A.
Groupon Customer Support
--- End quote ---
Fly
HuskerXDM:
I've purchases some Groupon deals, and am a subscriber. Just fired off an email saying that if they make the "hiatus" permanent I will immediately drop their service and never purchase anything through them again. Period.
Wetzel402:
--- Quote from: OnTheFly on January 24, 2013, 09:42:18 AM ---My generic reply from Groupon...
Quote (selected)
Thank you for reaching out to us. We appreciate your feedback and take these inquiries seriously.
Due to customer feedback such as yours, gun-related deals -- including shooting ranges, conceal-and-carry, and clay shooting -- are on hiatus as we review our internal policies for the types of deals that we feature. Groupon has always aimed to offer deals driven by local consumer preference and request; at this time, enough consumers have asked us to eliminate the category that we believe a review is warranted. A decision has not yet been made.
Thank you again for contacting us and please let me know if I can do anything else to help.
Regards,
Adriana A.
Groupon Customer Support
--- End quote ---
I received a nearly identical copy of this email and then asked that my account be canceled. The representative did not seem to have any issue at all with that which is a shame. What ever happened to caring about customers. Of course when you have a large business such as theirs things change in that regard...
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