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Put Your Money Where Your Mouth Is!

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Dan W:

--- Quote from: WESchultz on July 22, 2013, 06:40:42 AM ---OnTheFly: Question?
Just how does a person make a change(s) to their donation information on Piryx. Here’s the situation/problem.  Out of the Blue my credit card company sent me a new card. Now I need to go to all my accounts that auto deduct whatever amounts, including Piryx for the NFOA and change the credit card number. I’ve looked over all the Piryx information and I don’t see any place where a person can change anything, including no place to cancel if one desired to do so for whatever reasons. It looks to me like the Piryx form needs to be modified or have some place where changes can be made by individuals without having to talk with a person or whatever needs to happen. If you don’t know the answer, please point me in the right direction. Thanks, Bill


--- End quote ---

Quoted from Piryx Help page


--- Quote ---If a donor needs a refund, or needs to cancel their donation, what do I do?

If a donor requests to cancel their donation or recurring donation, or wants a refund, those requests can only be handled on our side. Contact us at billing@piryx.com, and send us the donor’s information, including their last name, amount, and last four digits of their card, and we’ll accommodate that request. If needed, we may ask for other information. We keep the account owner CC’d on any correspondences regarding billing as much as possible. For these requests, we will credit the Donor their donation and will debit your account for the full donation amount.

Occasionally, the donor will contact Piryx directly regarding refunds and cancelation requests. In the event a donor a needs to refund a payment, they should contact the organization first. The organization can then contact us for final resolution.

If the donor inadvertently submitted a duplicate donation, they can contact us directly for a refund. Also, if there is a pending recurring payment that has not processed, the donor can contact us directly to cancel future payments. However, for previous payments, the donor will need to contact the organization to resolve the matter.
--- End quote ---

Bill, I would ask Piryx Billing to cancel the current recurring payment and then when that is handled you can start new one if you so choose.

If  that fails, and you need to have NFOA try and resolved the matter, you can contact President Wesley  D or Treasurer Chris Z 

Mudinyeri:

--- Quote from: OnTheFly on July 22, 2013, 11:15:38 AM ---Mud...you have FINALLY arrived.  You are actually #26 since the poll does not include the "vote" of the individual who viewing the thread.

--- End quote ---

Thanks for clarifying the count.

WESchultz:
Thanks Dan, I sent Piryx an email at billing@piryx.com last night and they responded today. I explained the situation to them and they cancelled my credit card donation so I could resubmit it with the new credit card number I received. Process worked okay and shouldn't be any interruption in my monthly NFOA donation. Cheers, Bill

patrickdm:
I'm in. Wish it could be more.

OnTheFly:
patrickdm,

You should know that your action of supporting the NFOA has not only gained my respect, you have also gained Chuck's respect.



Well done sir...WELL done.

Fly

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