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General Categories => General Firearm Discussion => Topic started by: NENick on July 12, 2011, 02:31:28 PM

Title: Has anyone else had issues with SIG customer service?
Post by: NENick on July 12, 2011, 02:31:28 PM

Has anyone else had issues with SIG customer service?
I’m going to make a long story very short:

I sent my SIG556 Classic Swat in because it was failing to eject/extract (5/23/11). I immediately admitted to using reloaded ammunition. (If I broke it, I’ll pay for it. I just want it fixed.)

I am having trouble containing my frustration from talking to their customer service. Each time I call, they increase the expected turnaround time to accommodate how long I have been waiting. (I’ve been very professional and have been using the honey approach).

I even had one person say that there isn’t even a wait for rifle repairs: it’s been slow. They never have answers and many remind me that I am waiting in line.
 
I am looking to see what other people have experienced? At this point, I am ready to dump the rifle and never buy another SIG again.

Title: Re: Has anyone else had issues with SIG customer service?
Post by: Mark B on July 14, 2011, 05:46:47 AM

CS for a P239 pistol was better than average. Fast with good communications. I don't know but maybe rifles are handled by another section of CS.