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Author Topic: New and broken  (Read 1541 times)

Offline sparky0068

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New and broken
« on: November 22, 2015, 08:00:33 PM »
Well I picked up a Ruger American Ranch in 5.56 last week and upon getting home I discovered that the top camming lug was broken in the box.  UGHHH, off to service it will go.  I should look on the bright side this will be a supressor host and my stamp is aways off so I should stop complaning.

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Offline bkoenig

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Re: New and broken
« Reply #1 on: November 22, 2015, 08:33:07 PM »
Yikes.
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Offline bullit

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Re: New and broken
« Reply #2 on: November 23, 2015, 07:24:45 AM »
5.56 or .223 ?
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Offline Lmbass14

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Re: New and broken
« Reply #3 on: November 23, 2015, 07:44:40 AM »
There's a reason I don't by Ruger or Remingtons any more.  And I was a huge fan of both.
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Offline gsd

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Re: New and broken
« Reply #4 on: November 23, 2015, 07:55:08 AM »
One thing about it, Ruger will fix it. You can't QC every rifle going out the door.

I'm looking at a Ruger American predator in .243 for my Dad actually.
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Offline sparky0068

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Re: New and broken
« Reply #5 on: November 23, 2015, 09:14:35 AM »
5.56, the part has a fracture that was present and a seperate fresh break, I'm not worried Ruger will make it right.
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Offline SS_N_NE

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Re: New and broken
« Reply #6 on: November 23, 2015, 09:26:52 PM »
Quote from: Lmbass14 on November 23, 2015, 07:44:40 AM
There's a reason I don't by Ruger or Remingtons any more.  And I was a huge fan of both.

I was considering a Remington 700 the other day and somewhat horrified by what that firearm has become. Kind of sad where price point has taken quality.
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Offline Wildgoose

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Re: New and broken
« Reply #7 on: November 24, 2015, 06:46:06 AM »
Quote from: Lmbass14 on November 23, 2015, 07:44:40 AM
There's a reason I don't by Ruger or Remingtons any more.  And I was a huge fan of both.
I totally agree with you on the Remington and now the Marlin brand they picked up and have made a joke of. The horror stories on these abound. But I am still willing to give Ruger a pass on this one. At least for now. I have bought two new Rugers in the last few years and both have been excellent. It looks like Sparky wound up with a flawed part that made it past the QC department. Let us know how they handle the issue. I will be interested to know because I have been eyeballing the new Precision Rifle of late.   
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Offline DenmanShooter

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Re: New and broken
« Reply #8 on: November 27, 2015, 07:58:15 PM »
I have a couple questions...

When you say you "picked it up" apparently you did not open and inspect.

Did you buy online and just pick it up at a FFL who did the transfer?

Did you actually purchase it at a local shop?

I never complete the transaction until I inspect the goods, but that's just me, I guess.
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The golf course is a willful and deliberate misuse of a perfectly good rifle range!      Jeff  Cooper

Offline sparky0068

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Re: New and broken
« Reply #9 on: November 28, 2015, 07:34:01 AM »
Purchased local, I did inspect, the part that broke was under a shroud that is not easy to remove without tools, the shop swapped the entire gun out and is sending it Ruger, they have seen a couple similar issues lately, the new was torn down and not picked, zero issues upon detailed inspection.
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Offline Mark B

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Re: New and broken
« Reply #10 on: November 28, 2015, 09:45:57 AM »
Quote from: sparky0068 on November 28, 2015, 07:34:01 AM
Purchased local, I did inspect, the part that broke was under a shroud that is not easy to remove without tools, the shop swapped the entire gun out and is sending it Ruger, they have seen a couple similar issues lately, the new was torn down and not picked, zero issues upon detailed inspection.
Nice to know that customer service is alive and well at some shops.
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Offline UPCrawfish

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Re: New and broken
« Reply #11 on: November 28, 2015, 12:25:31 PM »
Can you comment as to the vendor you were dealing with?
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Offline gsd

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Re: New and broken
« Reply #12 on: November 28, 2015, 03:13:47 PM »
Quote from: DenmanShooter on November 27, 2015, 07:58:15 PM
I have a couple questions...

When you say you "picked it up" apparently you did not open and inspect.

Did you buy online and just pick it up at a FFL who did the transfer?

Did you actually purchase it at a local shop?

I never complete the transaction until I inspect the goods, but that's just me, I guess.


Seriously? Damn dude, way to display some "Holier than thou"...
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Offline sparky0068

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Re: New and broken
« Reply #13 on: November 28, 2015, 08:10:45 PM »
Deguns has the best customer service in town.  It doesn't hurt that I am a frequent customer.
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Offline tstuart34

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Re: New and broken
« Reply #14 on: November 29, 2015, 09:00:15 PM »
Quote from: sparky0068 on November 28, 2015, 08:10:45 PM
Deguns has the best customer service in town.  It doesn't hurt that I am a frequent customer.
Do you have their credit card yet?

Actually they just have yours on file haha.

Glad they took care of you.  A lot of places will tell you to contact the manufacture and turn away,

Sent from my VS985 4G using Tapatalk
« Last Edit: November 29, 2015, 09:53:09 PM by tstuart34 »
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Offline DenmanShooter

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Re: New and broken
« Reply #15 on: November 30, 2015, 09:13:51 PM »
Quote from: sparky0068 on November 28, 2015, 07:34:01 AM
Purchased local, I did inspect, the part that broke was under a shroud that is not easy to remove without tools, the shop swapped the entire gun out and is sending it Ruger, they have seen a couple similar issues lately, the new was torn down and not picked, zero issues upon detailed inspection.

That's great and great customer service.  I hope you get a lot of enjoyment out of that rifle.  Looking at one myself, it's a great compact package.  I wish it could take AR mags though.  A nice little 10 rounder would be sweet in that rifle.


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The golf course is a willful and deliberate misuse of a perfectly good rifle range!      Jeff  Cooper
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