I am a member and have been since I received my CCP several years ago. They do a great job of communicating with me and made sure I had full knowledge of how to contact them if I have an incident, including wallet cards, and if I have a problem. I accidentally signed up twice and they noticed it, called me to verify, and then canceled the second membership right away after confirm that this is what happened. Since my father and I have the same first and last name I have had things get mixed up between us (medical records used to be a BIG problem before they started checking DoB) so this extra level of verification was great to see. Since I started my coverage has increased for the same price as well.
They do a great deal of training including weekly YouTube videos, articles, and emails so I am always learning something new. On top of that we get a copy of Concealed Carry Magazine, which is, to me at least, far more informative that anything the NRA ever sends me. They are also working on an app, currently only available for the iPhone, that will help with knowing the local laws and reciprocity where ever you are located.
I find them affordable, well supported, and worth the time and money. I would recommend them to any member of my family, and I have.